Misconduct/ ill treatment.

Hi all. I am writing this review based on how I was treated by planet fitness. So early in 2019 I registered as a member of the planet fitness club menlyn and I actually started using the gym. A month down the line, a planet fitness agent asked me if don’t I have any friends who are willing and want to join the gym, he said to me they are running this special whereby if a member brings in a friend to sign up, the member will have a free access to the gym and the account won’t be debited. I managed to bring two (2)friends for planet fitness and my details were taken and inputted in their system and I was told that I won’t have to pay for 2 months. The first month went by and the debit order went off my account. I went back and I queried that transaction and I was told it would take 30 days for the transaction to reflect whereby I actually get my 2months free. I carried on gyming and another month went by and again money was debited from my account. I felt this was unprofessional and I then reversed the 2nd debit order. I went to their reception area for the 2 time complaining about the same thing and they told me the person who assisted me was no longer working there as if that is the customers problem. My issue was not resolved until my membership expired. Now almost 2 years later I get a call from the credit people telling me I owe R1500 +. Nothing was communicated to me for the past two year up until today. I will be going to planet fitness again today to try sort the matter out and I will again write my review on how today matters was treated, good or bad. Planet fitness should maintain its level of professionalism and they should treat their customers well as we are their greatest asset. I am very displeased with this matter and planet fitness menlyn should take responsibility for their actions.