zT
ziya T

1 reviews | Active since Sept 2024

16 Sept 2024, 14:58

Mis-selling of contract

I signed a contract with a consultant by the name of Leon at the Cavendish Branch, and He basically mis-sold this contract. He advised they are running a promotion of a 36 months contract for R999 and this contract allows me to have a buddy for this amount and I will start paying at the end of August, which I agreed to as he even said I can go half and half with a friend.

When I went to collect my tag, I asked to get two tags for me and my buddy. He was called and he still said to me I will get my tag now and I should come back with my buddy to get the tag for her but that the gym is not operational yet. I went there with my buddy to get a tag for her, and He told me that I would need to pay more money to get a tag for her and that I must come to the gym with her all the time when I come.

When I wanted to cancel the contract as he mis sold it to me, He said he cant do that, I need to contact the Call Centre, and that Call Centre never answers the phone, if they do they drop it. I have sent an email to the General Manager at the Cavendish Branch and have not received any response, instead money was deducted from my bank account for this membership.

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Replies (1)
Planet Fitness
Planet Fitness's reply17 Sept 2024, 07:13
Official
Good day Ziya,
 We sincerely apologize for any confusion or inconvenience caused regarding your recent contract. We take such matters very seriously and are committed to addressing your concerns promptly.  Our senior member will contact you to assist with the matter. 
Thank you for your patience. 

Best regards, 
Planet Fitness team.