Mis-Management of My Account and Banking Details by Planet Fitness

<p>I write this in the hope that someone can resolve an issue that planet fitness staff at Fourways seem incapable of.<br /> <br />I have been a member of Planet Fitness for over 6 years. Every year I negotiate to pay my fees one year up front in advance, and I have been able to do this. There is generally always something that goes wrong yearly, so here I am again. When my contract expired in August this year I was informed that I was no longer allowed to pay a year in advance, and had to join on a monthly basis. I agreed, and signed the contract, providing my banking details. The consultant at Fourways even confirmed my banking details by asking to see my Capitec banking card.<br /> <br />1. I did not receive a contract<br />2. My tag did not work for a month, (August), then worked for September<br />3. In October, my tag did not work again. I enquired what was wrong and was told by Fourways staff that nothing was wrong, there was a problem with the system<br />4. My tag has now stopped working again, and upon enquiry I was given my account, stating that I have unpaid fees, and interest thereon. In fact, the account is just in a mess. There are random amounts debited and credited, all of which are in December (and toward the end of December which has not passed). I asked what banking account Planet Fitness had logged against my name, and it was a bank account number that I do not recognise and has never belonged to me. Upon receipt of this, I again provided my correct banking details to Planet Fitness in Fourways, only to be phoned a few days later advising that they had lost my banking details, and needed me to confirm them again. All through this process I have dealt with Sibusiso, who I may say, has been particularly unhelpful, and ***********. I also note that on my statement the Levy charge is still outstanding, when in fact I paid this in August at the front desk in front of staff and Sibusiso.<br /> <br />I would like to rectify this situation. Sibusiso promised to have this rectified by last Monday and it has not been done. I am very upset with this sort of treatment, and the fact that I am unable to access the gym. I do not feel valued.<br /> <br />a) I would still like to train at Planet Fitness, but as I always do, pay upfront for one year. I do not see why I cannot do this. You get my money up front and I get the security of knowing that your staff are not going to create havoc with my account or banking details<br />b) If I cannot pay up front for a year, I would like to cancel my contract and go to Virgin Active, where I am sure I will be treated with more respect.<br /> <br />I really enjoy training at Planet Fitness, in fact I have a personal trainer there. I would appreciate your assistance in providing a solution to my situation.<br /> <br />Sincerely<br /> <br />Christine Pappas<br /><br /></p>