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Busisiwe

1 reviews | Active since Aug 2023

22 Apr 2025, 11:29

****mers Alart

I will not recommend this gym to anybody. Do not join these gym. They are ****mers, their customers service is not helpful.

This is my second hello Peter post and I still have not been assisted. They handed over my account while it was still being investigated and they I am told that they tried to debit my account and that’s why they handed over. I still don’t understand why they tried to debited my account while my account was still being investigated by them since they overcharged me for my cancellation.

These people are ****mers and I will never recommend them to anyone.

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Replies (1)
Planet Fitness
Planet Fitness's reply23 Apr 2025, 08:42
Official
Good day  Busisiwe,

Thank you for taking the time to share your experience. We’re truly sorry to hear that you feel let down and that this matter remains unresolved. 
We understand how frustrating billing issues can be. 

Our senior consultant will investigate the matter and contact you with feedback. 

Best regards,
Planet Fitness Team.