MEMBERSHIP UPGRADE IMPOSSIBLE - TOO MUCH TO ASK FROM PLANET FITNESS!!!!!!

Monday the 3rd of December I went into the Planet fitness in Lynnwood and requested my membership to be upgraded to National as I wanted to start gyming at Queenswood Planet, and I had an agreement with the sales people that I would transfer there when I found out about the gym - Now I dont want to transfer there, I decided to take a regional contract which means more money for planet.... Firstly the cancelled my contract instead of upgrading it... after several calls to the call centre and explaining the story millions of times... I have still not been upgraded. I have asked them to speak to a manager regarding my situation and they keep telling me that they do not put calls through to a manager and they will not take my call if they do.

I paid my levy fees on friday 7th of December and till today it is still not reflecting in their account, after several people confirmed that the proof of payment I sent was correct and all the detail like the bank account and reference number everything was correct - but still they cannot assist with upgrading my membership.

I am SO FRUSTRATED. the only thing I want to do is just to gym closer to my home - And I have been calling daily for someone just to assist with this but it seems to upgrade a membership and to be willing to pay MORE every month is a issue and that they cannot assist..... I AM REALLY REALLY REALLY DISGUSTED IN THIS WHOLE PROCESS AND THE WAY THAT PLANET TREATED ME IN THIS TIME. AND THE FACT THAT NO ONE EVEN CARES TO ASSIST WITH THIS - AND TO SEE IT AS A PRIORITY. I hope after this that someone can actually assist