IM
Irshad M

1 reviews | Active since Jul 2011

01 Feb 2015, 09:21

Membership Renewes Without Notice

I signed up for a one year Planet Fitness membership a year ago. I told them at the time that I only wanted it for a year. They specifically told me that per section 14 of the CPA - they would inform me in writing before the expiry of the fixed term of any month-to-month renewal and I would be able to then opt-out. I was told that before the notice came, I could not make a request not to renew.<br> <br> Predictably, despite the fact that no notice was sent, my account was debited this month. I no longer use the gym. This type of conduct presents a clear case of misrepresentation and consumer rights violations.<br> <br> I hereby demand the cancellation of my contract and the return of the fee debited today.<br> <br> Yours sincerely<br> <br> Adv I Motala

0
Replies (1)
Planet Fitness
Planet Fitness's reply02 Feb 2015, 12:00
Official
Hello imotala,

We thank you for contacting us with regards to your query.

We have checked our records and found that your membership has not been renewed. Our records show your account has been debited and there is no incorrect debit orders.

Should you require clarity or further assistance kindly contact our customer care line.

Yours In Fitness