PM
Prudence M

1 reviews | Active since Mar 2009

25 Jan 2016, 11:36

Membership not cancelled as instructed

I sent an instruction to have my gym membership cancelled in September 2015 after I was knocked down by a car on the 08th of August and spent several days in ICU.<br> <br> I was not in a good condition and could not continue with my membership. I sent a letter from my doctor confirming this and later followed up on the cancellation and was told that is has been cancelled.<br> <br> Two days ago I got a text message saying that I owe R700 and my account has been handed over.<br> Please contact me so that we sort this out as I do not owe you anything. I was on a moth to month contract anyway.

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Replies (1)
Planet Fitness
Planet Fitness's reply26 Jan 2016, 07:49
Official
Hello prudymp,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness