Membership Freezing

Hi ,<br> 8 Days ago in 26 of June 2015 i had discussion with one of Customer care agent regarding my membership with planet fitness and i requested for freezing my membership from 1st of July 2015 till end of November 2015, the lady who she is name is Koketso (Call centre Agent 13) rep**** me in same day and explained to me procedure for freezing and requirements ,so she calculated for 5 month freezing it cost for me R 625 my travel ticket to out of SA,i sent her all documents in same day,she confirmed that my membership will be freezing by 1st of July,so 2 day before my travel which it was 30 st of June i called her again on the phone and she confirmed again my account was frozen and i was happy for this ,but in 1st of July one day before my travel i checked my bank account i saw monthly fee deducted from my bank account which made me so angry and upset,which i had another debit order was couldn't successful cause of this and bad reflected to my bank account,in day date of my travel early morning i sent and complain to customerservice for planet fitness but sadly after 2 days they didn't reply my email and explain why this happened ,i need a right answer and return my money