GN
Gereldene N

1 reviews | Active since Aug 2011

23 Jun 2015, 14:26

Membership Cancellation request

I have a contract with Planet Fitness and only went twice, and found out that I am pregnant and can't gym (High risk pregnancy) but I continued paying my gym fess. yersteday I called in and requested a cancellation of membership and fee. I was never told yersteday that my debit order will still go off my account this month, and this is the mail I recieved below: <br> <br> Good day. Membership number :# PF-*** Please be advised that your cancellation request query has been logged in and escalated to the central administration office, unique reference number :# PF*** Settlement for your cancellation request calculated at the following value :R717.60 Settlements to be paid into the following details: Planet Fitness Holdings Nedbank Account number :# *** Branch code :# 146905 Branch :Business Northrand Banking Ref :# PF-*** Please forward proof of payment to : [Email Removed] and cc email to : [Email Removed] Regards Planet Fitness <br> Call centre Agent 30<br> <br> After paying the cancellation fee, I called in again and Spoke to Patricia. She tells me that my account will be debited this month, Its a ******* because I was not told yersteday

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Replies (1)
Planet Fitness
Planet Fitness's reply23 Jun 2015, 16:59
Official
Hello gntuli@,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness.