Membership Cancellation l Poor Communication

I joined Planet Fitness Silver Lakes a week ago, but I decided to cancel my membership soon after. Unfortunately, when I tried to reach out to the club manager to address my cancellation, I received no response. I was also not redirected to the correct individuals or given proper guidance on how to go about it.

Now, it has been two months, and I am still being charged for a membership I no longer want. I am extremely frustrated with the lack of communication and the difficulty in getting this issue resolved. I am requesting an immediate cancellation of my membership and expect prompt attention to this matter.

It's disappointing to have such poor customer service after signing up, and I hope the management can take action to improve this process for future members.