Membership Cancellation

I had requested that my membership be cancelled on the 21st of November 2019, for which I was told someone from the retention desk will contact me within 72 hours. Moreover, given that 24 months contract had lapsed I was told that I need to serve a full calendar month and my cancellation will only be concluded as at the end of December 2019. Thereafter, I was given a call On Friday the 22nd of November 2019, in which I reiterated that I still wanted to proceed with the cancellation. However, I called again on December the 23rd to ask if the cancellation went through because I had not received. The service agent on the other end of the telephone said it is still being processed and cannot confirm when this processing will be concluded. One of the reasons given was that because I’m from the Rosebank club which is no longer operational.

Thus, I might still be liable for membership fees at the end of January 2020, whereby my cancellation notice period (1 calendar month) will have lapsed at the end of December 2019. The service agent later forwarded me to head office, whereby the line was not picked up and I left to talk to answering machine. This is in contravention of the service provider’s own cancellation rules. Please fix your process, this is frustrating.