Membership Cancelation

I relocated to a new Suburb, so I called my Club (Planetfiness) to notify them that I would like to cancel my membership . <br> <br> They advise that since am not a discovery member and as a foreigner , I would need to email their customer service to cancel my membership.<br> <br> So I sent an email to [Email Removed] on 17th Feb,2015 with loads of follow up emails and not one responded - No one acknowledge receipt of all my mail.<br> <br> I called he club i was registered to to notify them of this bad experience and they promised to take it up with their customer service and this also yielded no result. <br> <br> So after all the back and forth, I received a response from the customer service on 11th March ,2015 ( 22 days after) stating that I needed to pay a settlement amount in order for me to cancel my membership and I was also instructed in the mail to send in a proof of payment on the same day.<br> <br> I quickly went and remit the fund and send them the POP. <br> <br> The most annoying thing is that up til now, no one acknowledged receipt of the POP I sent and am also still waiting for them to confirm that my membership has been cancelled.