Membership Administration

<p>We have had no success in getting hold of some one that can give us accurate information around our memberships, the call centre give's 1 explanation the gym consultants another, we initially joined and had our debit order go through on the 28th of each month, my partner changed jobs and asked that is be changed to the 1st of each month. It took 2 months before it was done, now it's done but we were debited 28th and the 1st, as apparently now our fees must be paid in advance, where we were told fees are in arrears. Due to the job change my partner only gets paid the very last day of the month so we are forced to ask for their assistance but have had none. They also charged us an additional R150 this month with no explanation?????</p>