****med 6 month subscription upfront.

These people are ****mers especially retention and head office. Last year my 24 month contract had ended. At westwood branch, was dialed to head office, retention department, where agent saw i was on Sanlam reality, however said a more feasible cheaper option is the current months special where can pay 6 months upfront and get 6 months for free, and can cancel Sanlam reality as it was only used to get lower gym membership. So decided that agents advice seemed to be saving so swiped my card for 6 months upfront 3400 and some charge, and said everything is fine will have to pay again after 12 months and can cancel sanlam reality which was done. Everything was fine, until January they said system says I'm owing 150 rand, i spoke to Deelan and ketiwe both managers at westwood, i explained to them paid cash upfront for 6 months and get 6 months free as it was special for month, however they said reception staff never update it on system and that they using a new system, so will try speak to retention agent and get recording as gave them proof of payment which showed date and time. Been like 2 months still no recording, everytime go gym they must override, this week ketiwe said nothing can do, must just pay, and pay must pay 900 something initation fee, outstanding amount, plus go get sanlam reality where have to take some other product from sanlam again that don't need, these guys totally **** clients to rentain them, and still cant provide recording yet manager says she spoke to agent, an says maybe i agreed to pay 6 months in advance, making it seem like im dumb, and don't understand time value of money and how to rob myself paying absolutely ridiculous amount with no saving or benefit. Definitely have to consider moving to another gym, who are truthful to there loyal customers and value customer satisfaction.

Id no. *** Cell ***