Meadowdale Branch

I'm giving out a start because i have to rate. i was going to give out 0 star due to poor customer service.

3 months back Me and My Brother we saw a promotion for 7 day free trial on Planet Fitness Website. we went to the gym to enquire and also enjoy the benefits since we want to change a gym and we were new at the Area and still searching for a closer Gym. instead of being assisted but we were chased away because they said 'they are the one who decide if they'll approve the promo or not' said by BRIGHT sale man and MILD the Sales Manager.

to cut story short. I was given Planet fitness 2 weeks Voucher Token from my company Hyundai, When i got that token i choose to go to the same Gym just to see the customer services. The 1st gentleman who assisted me on the 29th of Sept 2023 was very much welcoming and thank you Planet for hiring such people who understand people and customer service.

Before i could finish my 1st week at the Gym, the gentleman who was on the afternoon shift at the Reception told me that my Token has expired and I'm not allowed to come to the Gym, without even checking on the system if the token has expired and Told me that he was instructed by 'BRIGHT the sale Consultant' that they shouldn't give me access to the gym.

I was shocked and suprised that a customer can be treated like this. No respect, spoken Hush words like this Infront of Other customers. what ****ed me off is that its my African Race that treats me like this. People treat the business like its a play ground where they speak the way they want without using Business rules and customer service Rules.

Mild, Bright and The Gym assistant who spoke those hush words to me. They need some proper training on customer services they need to understand the customer's need and they need to stop judging customers, they were hired to assist customer either poor or rich. I don't think i will refer friend to the Meadowdale Branch.

I need feedback on this and proper action must be taken.