Matter STILL NOT resolved

As previously reported, in August 2013 I paid upfront (R4800) for a 3 year contract which included 1 hour's training with a personal trainer + 50 visits/year thereafter. I have been struggling for about 2 years to get the this matter resolved. I asked for a refund but all they were going to give me was +-R280 because they said I had used their facilities. I told them that was NOT the case as I had NOT EVEN USED THEIR TOILET!! They cancelled the contract at the beginning of last year, then, after I lodged a complaint with you they reinstated my membership but only for the 9 months that were still remaining. What about all the time lost due to their inefficiency of not meeting their obligation. I ws introduced to a personal trainer who said she would contact me to set up a appointment but that never happened either. Johan (the manager) tried to assist but was pushed down by 'the powers that be'. To crown it all, I received a message saying that I must complete two questions : (1) the matter has been resolved and closed and (2) rate their service!!! Poor - Good - Excellent. No prizes for guessing how I rated them. Please re-instate this for me so that it can be satisfactorily sorted