GS
Gareth S

1 reviews | Active since Apr 2015

05 Nov 2015, 12:43

Manager needs to smile & be more reasonable.

I did not go to gym for 2 weeks as I was sick. I went on Tuesday and was told I owe R99 for my black tag which was no problem, I paid and did my workout. I went on Wednesday and couldn't get in and I said there must be a problem with their system and showed them my invoice. Then the sad looking manager came and said I owe another R199? I told him I paid yesterday and this is a mistake only to be shunned by him. I asked why did it not show up yesterday when I paid and he could not give me an answer and was very rude. I then said ok I will pay but it will be tomorrow as I don't have my card on me and could I please workout today as I have taken my pre workout supplement and he said NO. So not only did I \settle"my account the day before but I also wasted petrol getting there during peak hour and supplements I took. I have been a member for over 10 years and never been treated so bad"

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Replies (1)
Planet Fitness
Planet Fitness's reply09 Nov 2015, 07:50
Official
Hello gassa7,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness