MANAGEMENT

Customer service is nowhere. It is difficult to speak to a manager anywhere in PF. Call centre Lebokgang will just tell me that "MANAGERS" are in meetings. Will not take my details to get contact and would rather tell me what would a manager do differently. Starting to think there aint any management or the management team is just too busy for their business reason of existence. I have been a member since 2016. I had a query and asked regarding my account and was told that it is not their responsibilty to communicate to me. It is mine as the customer.

I have been ill and could not use the gym itself but did not want to cancel as I would like to get active again however, not aware of this ridiculous pricing 2.6 x more that what I used to pay.

I would like a director to contact me which I doubt would happen.

Let us see how "important" your clients are to you.