Lying Sales reps

<p>I joined planetfitness in Cape Town City Centre last year october, the sales rep who assisted me - Kumbi(sp) told me that the deal he is giving me is a national and it will allow me to go to all the planetfitness gyms accept for the one in Sandton. When i joined the gym i never signed the actual contact, i know how planetfitness' contract looks like, i just filled in my details on the registry looking form. I've been able to access all the gyms, until last week when i couldnt go inside the Plattekloof gym and thats when i found out that i actually have a regional membership and not national. Now i asked them to transfer me, given that i stay in Welgelegen, i was told that i would have to pay 640pm for the plattekloof gym. Now, i have a friend who joined at the planetfitness in plattekloof and he pays 200 for a national membership. I asked the people at the call to downgrade me, they refused because apparently the contract i signed doesnt allow that. If i transfer, that will be another cost. These people have no issue upgrading me to national, but refuse to downgrade me. Now i've been calling the call centre and cape town for the past 2-3hours and no one is picking up, the phone rings for +5mins. I am so tired of planetfitness BS, you trick your members then you ignore their complaints.</p>