PS
Precious S

1 reviews | Active since Nov 2015

04 Jul 2023, 07:19

Lying agents

I saw their add in Facebook saying membership from 299, i enquired because it was the closest gym to my work. A consultant contacted me and said the ad was for students... I told her I don't want to sign up as I already have a free gym membership at work, which was far so I wanted to save on transport. She then said to me there's a promotion for R320 if I sign up that month, i told her it's fine I came she told me to sign in her pad and I'll get the contract... I then called the call center to make an arrangement to pay the R1000 initiation fee and I was told there's no such thing.

I sent an email to cancel, they told me they can't cancel... Don't bother joining this gym. The agents lie to you. Now I'm being told I have to pay R799 a month.

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Replies (2)
PS
Precious S's update06 Jul 2023, 22:14
Reviewer Update
I got feedback and my issue was resolved, the sales agent who assisted me ****, however i would like to thank the customer agent 5 Nokuthula who handled my issue well... This company needs more people like her.
Planet Fitness
Planet Fitness's reply06 Jul 2023, 22:48
Official
Hello Precious,
Thank you for taking the time to share this feedback. 
We will be sure to commend Nokuthula and continue to strive for excellence. 
Warm regards,
Planet Fitness