loyalty in exchange for empty promises

<p>Yesterday I called the planet fitness call centre to call my contract and was transferred to the cancellations department. Instead of cancelling my contract, the consultant offered me a "cheaper" contract deal when I clearly cannot afford it, as I wouldn't be cancelling in the first place if I could. Then I politely declined the offer and he insisted until I was form with my decision. He then said he would send me an e-mail confirming the cancellation and over 24 hours later, still nothing. I've only had a good experience with Planet Fitness until this point and I don't know why they're making it difficult for me when I've paid my dues on time during my contract. I'm very disappointed and sad that my relationship with Planet Fitness is ending this way.</p>