Looking for excuses for why migration not done

<p>I am now finsished with planet fitness. I signed all the documents to migrate my membership to discovery on the 6th of February at Krugersdorp Branch and paid the activation fee. I hear nothing from them. I decide to use their "Speak to us"service with the non-existant 72 hour reply policy twice with no contact from anyone since I know from prior experience that the staff at the Krugersdorp Branch do not reply or when they do they are abrupt with no courtesy. I then have to call headoffice call centre myself!! After explaining my situation to the agent I get told that when they try load me onto vitality it gives them a error message saying I am not eligible!! After 3 weeks!!!! No one thinks to maybe relay this to the client whose money has been sitting in the branches account earining interest for their gain!!!!! They then tell ME to call vitality and sort it out, I have never had one issue with my ID number from Vitality EVER. I then called vitality and they told me that everything on their side is correct and there should be no problems what so ever and even went the extrra mile to give me a reference number to help planet fitness. When i called planet fitness BACK I gave them the number only to be told that my ID number on Vitality is incorrect.... this right after I had just confirmed ALL my details with vitality!! You have got to be kidding me!!!! I get a call back from the first agent the next day who I spoke to at Planet fitness by the name of Supliwe or Supliy or something and he is so RUDE to me and talks right over me while I am trying to explain to him that I have a membership certificate as proof from Vitality that I requested the previous day which shows they have my ID number correct on their system. Meanwhile he keeps talking right over me saying that they dont and that its all their fault. Honestly Planet fitness.... this is how you treat your clients.... SHOCKING. I am disgusted I am upset and I am FED UP. Krugersdorp Branch and now the Call centre have made me one of your Unhappiest clients and I am well and truly done with this shocking service.</p>