Lockdown-Cancellation request

Lockdown-Cancellation request

I am really dissapointed in the level of service received from Planet Fitness. I wanted to rejoin the gym on the 1st Of November just to be told that I still have a active membership with them. When lockdown came and we received a notification that the billing would be put on hold I asked that they cancel my membership until further notice. I was then debited when the gym re-opened and I reversed this debit order at the bank(no authority to debit-contract cancelled) as I was sure that the contract was cancelled. This was in June and since then they have been billing me every month. If I did not go to the gym this would have been billing until the end of time adding up to thousands of rands. Why can Planet Fitness not communicate with their members? Maybe ask why the debit order was returned ? Maybe not keep billing ??? I need someone to contact me urgently so we can get this resolved !!!