***** and **** service

I gym at planet fitness Benoni. Last night (03.12) I arrive at gym at 19h30, when I wanted to sign my little one in at the cresh the minder tells me she closes at 20h00, I said I know but I still have 30min to train, she said no she starts packing up at 19h45. Tonight (04.12) I arrange my schedual around their website which states that the ab class is from 19h15 to 19h30. I arrive here at 19h10 only to be told that they did the class early and are finished for the evening. This is unacceptable. Then when I try lodge a complaint online it doesn't want to go through.