PV
Peter V

1 reviews | Active since Feb 2013

15 Dec 2015, 21:47

Legal Action in Process

Dear Manny,<br> <br> It seems that you have continuously dropped the ball on member services and care, I am gathering that you don't really care much more than, oh well why not just leave it there, you struggle to get the simplest thing done when it comes to service.<br> <br> Yolandi, well yes what do we say, never in the office, never able to return calls, you have been trained well by your CEO, you must be so proud.<br> <br> So then can I ask one very small, well I realize that it is out of your general scope because frankly you have no intention in providing members with true service.<br> <br> So I will be instructing my attorney's to claim R750.00 from you as well as R125.00 for airtime for the poor service and the time that I have had to take out of my business day to address questions that NO ONE has answered properly.<br> <br> Imagine having to request a copy of the contract that I have never seen until I requested it. So a charge of ***** is also pending at this stage!!!!!!<br> <br> For anyone who enjoys gym join a club, but unless you are prepared to be a statistic and actually never be treated with respect or thanks, THEN PLANET FITNESS IS NOT THE GYM GROUP TO JOIN.<br> <br> Imagine waiting three weeks+ for service = SHOCKING

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Replies (1)
Planet Fitness
Planet Fitness's reply18 Dec 2015, 09:39
Official
Hello pete.goactive,

We thank you for contacting us with regards to your query.

One of our member respondents will be in contact to assist you.

Yours In Fitness