******* - Lazy and Lying Staff

What a horrible experience! I joined in September 2023 with my vitality. My now husband and I got a buddy membership at Planet Fitness Northmead with Athi (sales rep) We had a few technical issues in the first month but it got sorted. In December 2023 when I went to the gym, they informed me that there is over R2000 outstanding on my account. This is not possible as the fee we were paying was only R311.25 per month. I spoke to Athi again and was informed that they recieved a message from Discovery to remove my vitality benefit from 30 November 2023. I spoke to Discovery and everything was fine on their end so I was told it was a system error and that Athi will escalate it to Head Office and that everything will be sorted. Aside from the constant check-ins that I had with Athi as well as his manager at Planet Fitness Northmead, I was always told it will be sorted by the end of the week. I have messages between Athi and myself as well as Athi and my husband promising that he has sent the stuff to head office and that it will be sorted out soon. I was told that I was also not the only person that this had happened to and that all of our accounts were sent to the Head Office Sales Team. While continuing to wait for any feedback from Athi or his boss, I received a message in May 2024 saying that I now owe them R5 783.51. On top of this I have been denied access to the gym since December 2023 due to this money that I apparently owe yet my monthly fee is being deducted without fail. If I ask for for feedback I get the same answer, if I involve other people I get told nothing is happening and at the end of the day I have to pay for a gym I cant access and am now being threatened by debt collectors. If I explain to the debt collectors what is happening (as I have proof of it all) I get told that that's not their problem but its an issue between myself and Planet Fitness. I have learnt my lesson, I will NEVER join this gym again.