Lake of planning

I'm so unhappy with planet fitness mamelodi Mams mall, since opening of gym level 2 classes where reduced to two classes morning and evening with a reduced amount of people in the class which I understood due to the Covid regulations before lockdown it was 4 to 5 classes in the morning and evening back to back and packed, so we had options of which class to attend if the other was full. The gym managers had Informed us that classes will be addded in level 1, fine we waited for it passionately even though it was not ideal queuing for more than an hour outside the gym and then queing again outside the class then get cut off due to the amount needed. Level 1 came only one class was added in the afternoon, now planet fitness has thousands so many members, everyday they recruit new members outside. Everyone has their preference some come for treadmill,some weights, i come for classes and most members of mamelodi enjoy classes more than using equipments, Ride class is one of the most enjoyed class, before lockdown the was two classes for ride 05:30 and 08:30 in the morning and 2 in the evenings as well but now it's one class in certain days not even everyday. Now Fridays there's only 2 classes ride and core, we come packed for ride and get cut off due to people booking for each other by putting bottles in the Que for other members who are not at gym at that time and I believe management must intervene because they might be a chaos members fighting because of that. Another thing they had 3 instructors in the morning shift and evening before lockdown but now they cut them 2 on both shifts, I feel planet fitness is undermining mamelodi members because it's in the township. Every month the debit full amount but we as clients don't get service for our money, it is painful to come to gym and not attend the class you planned to attend and don't have another class as an option, if they debit money monthly then they can hire staff and add classes. Management needs to monitor the entering of people and count them also can there be a rule pasted "No booking with bottles on Que but physical person". If not let the membership amount be reduced and and stop recruiting New members because you can't accommodate them let us book online for classes so that only booked members to attend so we don't come here daily just to go back home unhappy and waist our time and petrol, gym is a happy place for most of us and it's where we reduce our daily stressed but now it has added to our stress and reduced money from our pockets. If planet fitness didn't have a solid plan of how it would manage their many members they should have not opened the gym yet and saved our money. I spoke to the gym management and they trying their level best but they need the go ahead from their head office. Add a suggestion box in front at the reception, Let's work together and can we get value for our money. R400 is a lot to just be deducted and not get service for it