NG
Niki G

1 reviews | Active since Jan 2025

03 Jan 2025, 21:36

Lack of transparency and action taken misguiding

Be very carefully when siginging contracts they didnt explain anything i have had two bad expierences once in july of 2023 phone got ****** from locker that is locked with another memeber same thing happened in many other planet fitness branches mine is sandton gate dont put your valuabales in the normal lockers there are seperate valuable lockers once ****** they dont do anything about it even when they know who is *****ing from us. Secondly i made a mistake by getting nto a contract with them promising 3 months promotion but only giving two months and schokingly debiting 2297 with levy fees in december 2024 you can pay levy fees over a 12 month period but they dont tell you that, they didnt tell me that i was charged for september when i joined in october even tough i was not even gyming in september when talking to the staff they didnt even know about it between the call center and gym consultants no one knows what they are doing you will have to pay cancelations fees 3000 or more in a 12 month contract it does not even say in thier contract when asked to send contract they dont even send the contract.

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Replies (1)
Planet Fitness
Planet Fitness's reply06 Jan 2025, 16:44
Official
Good day Niki,

Thank you for reaching out.  We sincerely apologise for the inconvenience you've experienced at our branch. 
Our records indicate that you've logged a request to cancel the membership. 

Our senior consultants will contact you to assist further. 

Best regards, 
Planet Fitness Team.