Lack of service and quick to take my money with no results

I have been absolutely frustrated with the lack of urgency from Planet Fitness. Since August I have been trying to link my account to my Discovery Vitality. I paid the full initiation amount to activate my vitality to pay the reduced monthly amounts as advertised and to also log my Vitality points but neither has happened and to add insult to injury I have been paying the same monthly installments as before. They take my money and take over two months just to link an account while I pay the full price monthly premium on top of it all. To add I am losing out on points to accumulate on my Vitality for various promotions and specials which I can not take advantage of all because of this poor service. I am currently at a point where I am questioning why I ever moved from Virgin Active because I at least got service from there. I keep getting told by my local gym that it is an admin problem from head office and that people were retrenched and so forth but I refuse to believe it can still take over two months for such a simple task.