Lack of response, feedback and action

I have sent in regular suggestions and complaints through the Planet Fitness computers regarding the bikes in the spinning studio at Wanderers. The bikes are often inoperational due to broken pedals, resistance that does not work, computers that do not turn on or read distance or speed. On a few occasions I have got what feels to be an automised response from Planet Fitness saying that they will look into my query. Yet every time I go back the bikes are still not in working order - often leaving patrons moving around the room to different bikes 3 or 4 times. <br> <br> I then sent an email to the general branch manager on the 20th January and again on the 27th January, to which I have got absolutely no response. I have, however, received copious adverti*****ts from Planet Fitness regarding new classes etc, but no response to my emails. <br> <br> There are approximately 20 spinning classes a week. It is unacceptable that these bikes are not kept in good condition from class to class so that everybody can have a pleasant gyming experiencing. For the fees we are paying I feel this goes without saying.