LACK OF INTEGRITY BY PLANET FITNESS EMPLOYEES

This company has neglested to provide me with a Pensioners Contract since May 2021 when it was offered to me by their Head Office, commencing on 1 June 2021. I was asked to come in and complete the necessary forms on 2 June 2021. In July I enquired why R483,00 was deducted instead of R299,00? I was told to come in again and complete the forms again on 30 July 2021, as the previous sales manager had neglected to action it. The present Sales Manager Jacques promised me action, but that was also a waste of time as it achieved absolutely nothing. The Planet Fitness Manager, at Hennopsview, JULIE VAN ROOYEN then contacted me and promised to sort out this mess asap. Well here we are on 8 November and again I received a thereatening phone call asking why I hadn't paid? I also receive 2 sms's a week aking me to make urgent payment!! I have been in contact with PF Hennopsview's sales manager Jacques regularly and am tod my case has been escalated to the "Regional Manager" since 15 September 2021 when I provided him with copies of the contracts I signed on the 2 different occasions. Today I contacted JULIE VAN ROOYEN again and she again promised to call me back butt failed to do so as she has every previous time she promised me feedback. She told the sales manager to do it.

This has been a frustrating and humiliating 6 months dealing with incompetence and empty promises.

I question the integrity and competence of the PF employees I have dealt with so far and wonder why the senior staff members of PF don't care when their reputation is torn to shreds and nobody in authority cares that they have such a bad reputation when it comes to the administration of contracts and unfair labour practices.