kK
kellygolke K
1 reviews | Active since Oct 2016
27 Oct 2020, 15:36
Lack of actual service from account department
Getting double debited, tried calling accounts and call centre and no one ever answers. I have submitted a query to get my refund but to no avail.
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Replies (2)kK
kellygolke K's updateReviewer Update
28 Oct 2020, 13:56I’d like to rewrite a review but that doesn’t give me the option. So my query was looked at and all has been sorted (hopefully). The only bad thing i can say right now is that I wasn’t informed about this which cause panic. Thank you Planet fitness for correcting the issue, however, a heads up would be nice :)!
kK
kellygolke K's update28 Oct 2020, 13:56
Reviewer Update
I’d like to rewrite a review but that doesn’t give me the option. So my query was looked at and all has been sorted (hopefully). The only bad thing i can say right now is that I wasn’t informed about this which cause panic. Thank you Planet fitness for correcting the issue, however, a heads up would be nice :)!
Planet Fitness's replyOfficial
30 Oct 2020, 15:15Please email me with all your details and I will escalate this and get someone to contact you to resolve this for your. ***
Planet Fitness's reply30 Oct 2020, 15:15
Official
Please email me with all your details and I will escalate this and get someone to contact you to resolve this for your. ***