JustGym Meadowdale - toxic environment unprofessional Manger

If I could give them - 10 I would. I emailed planet fitness the below from an incident that took place at the meadowdale Justgym.

I'm writing this email due to an incident that took place on the 18 January 2021 at approximately 5:30 pm at the JustGym branch in Meadowdale.

I contacted head office after the incident but I do not feel that the way this situation was handled was either fair nor professional.

I went to the gym early like I usually do and had an enjoyable session until I was harassed by another member. I was approached by a gentleman and his spouse during my training session, he looked around and saw the smallest guy in the gym, which was me and asked if he could use the "chair press machine" in an aggressive manner I then refused as the gym was full Due to Covid 19 restrictions he proceeded to push me out the way and throwing my water bottle and towel on the floor at this point I became very angry and told him to F*** *** at the top of my lungs because I felt that I was being attacked for no reason.

During this altercation various other members gathered around us to defuse the situation. At this time the Manager approached me in an aggressive manner shouting at me to "get the **** out " of the gym. Carlene then demanded that I give her my ID number as she wanted to cancel my membership immediately. She did not give me the opportunity to explain the situation. She told both my Partner and I to leave. My partner then got up and told her that she was a ****** which we both feel was the case as the other member was allowed to carry on with his workout. The manager stormed off and went to her office but never returned. Due to this incident, my partner had an anxiety attack as proof you can consult with the employees on duty who had to assist her.

I then received a phone call from the manager saying that she would like to arrange a meeting regarding the incident which was rescheduled 3 times. I have attached an audio recording of the results of the meeting.

I Do not feel like the outcome of the meeting has resolved anything and it was not sincere.

I am writing this as a formal request to cancel both mine and my partners contracts with immediate effect without the R800. 00 cancelation fee.

The feed back received was mind blowing. Not only did they ignore the entire email they said I must pay the cancelation fee. Called planet fitness again and was told the Manger of the gym has to approve the cancelation. I find this as a conflict of interest as this manager was the reason this whole incident got out of control.

Planet fitness is very unprofessional and they do not care to help more treat ALL their customer with respect.