PB
Pamela B

1 reviews | Active since Jun 2015

04 Jan 2016, 15:48

Just take my money why don't you...

I joined Planet Fitness at the end of 2014 (August if I am not mistaken) on some Winter special where I could pay a once off payment for a year.<br> <br> Last year, after this contract expired - no phone call, confirmation, NOTHING, R599 was debited from my account. After 2 months of these debit orders (and not going to gym) I called to cancel my contract. But wait, there's more.... They expect me to pay a cancellation fee! Absolutely livid, I stopped the debit order for November, only in December to have R1 140 PLUS R599 taken from my account. That's R1 739! FOR WHAT?<br> <br> Needless to say, I reversed the R1 140 debit order - not the full amount.<br> <br> I would like to say though I want NOTHING to do with Planet fitness! Their sales teams are uninformed and clueless, their staff are unhelpful, and they are RIDICULOUSLY expensive. So why on earth would I want to continue any \contract"? Or PAY to cancel my \""contract\""? <br> <br> At the end of the day though"

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Replies (1)
Planet Fitness
Planet Fitness's reply05 Jan 2016, 16:39
Official
Hello PamBothma,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness