Just as bad as eskom

I am beyond furious. About 6 weeks ago I received a call from planet fitness asking to complete the debit order form because my debit was stopped/ ( not by me) so I did complete the from and mailed it back as I was asked to do , 2 weeks later I received another call from a female at planet fitness saying that my membership was cancelled to which I responded and said no I did not cancel my membership and wanted to know what the hell is going on in your admin department because it’s a mess it’s a ****up this has happened so many times hence the reason I cancelled and went back to Vrigin active, she apologised and said that she will fix my membership and that I will only be charged 50% of my membership fee for the next 3 months and she assured me that everything will be sorted. Guess what happened? The debit order did not go off and when I called yesterday there was no note on your system about the 50% discount and Ps what had happened to my membership. You guys are just as bad as Eskom cany get anything right. I promise that if my tag is blocked I will not pay another sent towards my membership and will go back to your completion virgin active, at least there I get proper service.