Issues with contract

I recently signed up for a one month contract with the PF in westwood durban for which i paid R1000 using my debit card. I managed to scan in and work out until the 11th Dec whereby the sales consultant said i should rather switch to vitality and have a 12 month contract. Upon checking my vitality status the system timed out and i was told we would complete this during the week. However when i tried scanning in to workout the next day,the system says my contract has been cancelled. I have paid R1000 with no refund, for whatever system error i am now at an inconvenience having to explain each time that i paid to use the gym! Even though i have the one month outside of vitality after the attempt to switch over failed i am now suddenly receiving vitality points. Also with the error message of the gym contract being cancelled. This is incredibly frustrating and has not been resolved to date. It is now a week.