AH
Anchelin H
1 reviews | Active since Apr 2024
03 Nov 2025, 09:01
Issues on app when booking a pilates class
how come as soon as log into the app (mind you the receptionist told me it opens up at 8am), there were NO slots available? i logged in at 08:03. ( i was in 07:15 pilates class). the only reason i left a perfectly good gym (with no scheduling issues on app) is because of pilates and thats what you guys sold me. but now i am having issues booking a class; having to login every hour to see if a class is available. please add more slots or please come up with a solution. remember, we pay EXTRA for this. #PlanetFitnessDurbanville
Helpful (0)
Replies (2)0
Replies (2)
Planet Fitness's replyOfficial
05 Nov 2025, 12:24Hi Anchelin,
Thank you for reaching out and for sharing your feedback. The matter has definitely been escalated. As Reformer Pilates is a new feature, we wanted to first observe how it would roll out, and we’ve noticed a significant rise in interest and participation. We’re currently working on adding more reformer beds and exploring options to increase the number of available classes. We truly appreciate your patience and understanding as we work to enhance your experience and make booking more accessible for all members.
Regards,
The Planet Fitness Team. 💙
Thank you for reaching out and for sharing your feedback. The matter has definitely been escalated. As Reformer Pilates is a new feature, we wanted to first observe how it would roll out, and we’ve noticed a significant rise in interest and participation. We’re currently working on adding more reformer beds and exploring options to increase the number of available classes. We truly appreciate your patience and understanding as we work to enhance your experience and make booking more accessible for all members.
Regards,
The Planet Fitness Team. 💙
Planet Fitness's reply05 Nov 2025, 12:24
Official
Hi Anchelin,
Thank you for reaching out and for sharing your feedback. The matter has definitely been escalated. As Reformer Pilates is a new feature, we wanted to first observe how it would roll out, and we’ve noticed a significant rise in interest and participation. We’re currently working on adding more reformer beds and exploring options to increase the number of available classes. We truly appreciate your patience and understanding as we work to enhance your experience and make booking more accessible for all members.
Regards,
The Planet Fitness Team. 💙
Thank you for reaching out and for sharing your feedback. The matter has definitely been escalated. As Reformer Pilates is a new feature, we wanted to first observe how it would roll out, and we’ve noticed a significant rise in interest and participation. We’re currently working on adding more reformer beds and exploring options to increase the number of available classes. We truly appreciate your patience and understanding as we work to enhance your experience and make booking more accessible for all members.
Regards,
The Planet Fitness Team. 💙
AH
Anchelin H's updateReviewer Update
05 Nov 2025, 14:39Thank you for addressing this matter. I appreciate this.
I really enjoy the reformer classes and has tremendously helped with my hip pain. 🙏🏽
I really enjoy the reformer classes and has tremendously helped with my hip pain. 🙏🏽
AH
Anchelin H's update05 Nov 2025, 14:39
Reviewer Update
Thank you for addressing this matter. I appreciate this.
I really enjoy the reformer classes and has tremendously helped with my hip pain. 🙏🏽
I really enjoy the reformer classes and has tremendously helped with my hip pain. 🙏🏽