*****ing money out my account

What a mess it is dealing with your Call Centre.

On Friday the 26th December 2023 my Discovery Bank account was debited with the following amounts: R274.75 - *** N, R150 - *** PP, R450 - *** PP, R249.***3 N.

What is important to note: My gym membership premium is R274.75 My wife's gym membership premium is R249.75

I called the Call Centre on Tuesday 02.01.2024 to log my concerns aznd refund for the additional debit amounts, namely the R450 and the R150.

I received an email stating that the R150 was a "Holding Amount" and was reversed however the amount was never debited from my account (contrary to my bank statement) i then called again and the consultant said that the R150 was successful and i still owe R124.75 that was unpaid - What is the people in your organization smoking? Two different stories for the amounts debited! a manager was suppose to call me back but never did! I called the call Centre for the 3rd time on Friday the 19.01.2024 and spent again 16 minutes on call constantly repeating myself without a resolution because the consultant had to first do an investigation.

In April my account was debited R949.00 as my wife's vitality couldn't be transferred as the system couldn't pick up her married surname profile after numerous phone calls - it was sorted and relayed to us that the amount will be credited. Thus 249.75 x 4 = R999 (R50 excess) April, May, June and July seeming covered. Correct me if I'm wrong?

However, your call Centre's reasoning for the R450 debit being taken on the the 29th Dec 2023 was back payment for June and July 2023. MAKE IT MAKE SENSE???