*****ing mfrom consumers and worse customer service

Planet Fitness is thwe worse business to deal with with a horrible customer service .I have been trying to cancel my membership since June, I paid the cancellation fee in June. In July- September there was no membership fee deducted. End October they deducted and when I enquired on the 06 November I was told by the the gentlemen who helped me he will listen to the recordings and log a call immediately to cancel the membership. He will confirm after 48 working hours.

I made a follow up call today the 11 November the lady who assisted said on the system its logged in as reinstate membership. I had to hold on to the call for 20 min using my airtime to be told that this is now with customer service and the same gentlemen who made up the story that I reinstated my membership will call me to confirm cancellation.

May I get my refund and you cancel this membership