Inept and *********

My husband signed a couple of months after I signed up a few years ago. At the time he did not provide his bank account number for the debit order and was going to supply it later (he didn't know it as it was a new account and forgot to supply the gym with it subsequently). Without my knowledge or authority my husband's account was then debited off my account. How they made the connection between us I don't know. I tried the call centre numerous times, either the phone kept ringing or at times it would leave an option for the call centre to call back - still waiting for the calls. As the call centre was unreachable I took my complaint to the gym concerned (The Club, Waterkloof, Pretoria) and was given the cold shoulder. They referred me back to the call centre again. After riding on the gym's back to resolve the issue as I still had no success with the call centre weeks later, I was told by the GM of the gym that he will take it up with Planet Fitness' MD / CEO who trains at the gym. Mr. MD / CEO washed his hands off my complaint. I stopped the debit order with the bank but they simply reactivate it again. I have taken up the matter with the call centre again two months ago who admitted they can see the debit but don't know which account is credited. I was promised that the debit order will be stopped and the matter would be looked into for a refund. NOTHING - debit order reactivated again. I am now going to raise a *****/theft charge against them, not holding my breath to get tens of thousands of Rands refund from them. I have never had the misfortune to have dealings with such inept corporate ********* as this lot. Be warned....stay way!!! Jog around the block or take your dog for a walk for free.