Inefficient call centre staff and systems

<p>Absolutely livid at the level of incompetence at the Head Office. Team leaders refuse to take calls nor do they bother to return calls. Proof of payment submitted a month ago and still not allocated, now I receive an sms threatening legal action for non-payment of 1 month's premium despite the proof of payment being sent through. This is appalling. I have made a total of 5 calls over the past 3 weeks, to confirm the payment and allocation be finalised. Still nothing. In the mean time, I am unable to visit the gym because of this incompetence. So who is going to reimburse me for the month I was unable to gym because some idiot failed to do their job by allocating my payment??? I have spoken to Ebone Mashigo and Lesego today, both have wasted, in total, 45 minutes of my day. Cherine Grove is as useless as their team leader, as she does not return calls.</p>