INCORRECTLY INFORMED & NOW STILL AWAITING REFUND

On the 18.05.15 I contacted the call centre to give notice to cancel 2 contracts which were expiring at the end of July.I spoke to Tate who confirmed that the contracts were cancelled with the last payment to go off in July.I noticed that 1 payment had gone off in August and September. I contacted the call centre again on the 02.09.15 and spoke to Thulani.he advised that i was not permitted to cancel my husbands contract&that he would have to.I advised Thulani that Tate confirmed that both contracts were cancelled.Thulani went on to say that i was misinformed and I would have to pay.I told him that this is incorrect,I was misinformed by a representative of theirs and I cant be held responsible for this.Thulani&his manager, Thabo, listened to the recordings,confirmed i was misinformed and they agreed to refund me.Thulani called me on the 3.09.15 and confirmed that he had cancelled the second contract and a refund would be done on the 11th September. On the 15th Sept i contacted the call centre as i had not received my refund.I spoke to Ntshuxeko who advised that refunds take 14 days to do. She has now placed me on hold for 28 minutes (I am still on hold now!) to speak to Thabo.