DS
Didi S

1 reviews | Active since Sept 2012

11 Apr 2016, 22:07

Incorrectly debited

I signed for a gym contract with Planet fitness on Discovery vitality terms for a monthly debit order amount of R119. In 2016 Planet fitness increased the debit amount without advising and upon enquiring I was told it was Discovery's responsibility.Planet fitness have now debited my account for R599.00 without consulting. After phoning the gym I was advised they would not refund the amount.The contract I signed for was for a vitality amount and if vitality was no longer active the contract should be null and void. The gym cannot debit my account as they see fit for amounts I have not approved. I want my fund rightfully returned to my account. The contract was emailed to to me does not make provision for planet fitness to debit clients accounts at their discretion.<br> Disgruntled<br> <br> Didi Sehume

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Replies (1)
Planet Fitness
Planet Fitness's reply12 Apr 2016, 07:38
Official
Hello Didintle.,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness