Incorrect fees and miscommunication

I hope this email finds you well. I am writing to address a critical issue regarding the incorrect gym fees that have been charged to my account. Additionally, I am extremely frustrated with the lack of response I have received from your consultant ( Umar Westwood Mall) in regards to this matter.. When I signed up for a membership package that was supposed to cost R250 per month However, upon reviewing my r bank statement, I was shocked to discover that I have been charged R649 .This discrepancy amounts to a significant overcharge, causing unnecessary financial strain and inconvenience for me.

Concerned about this fees, I immediately reached out to the consultant who had facilitated my membership registration. I first called the number and I was told he will call me back sent an email on 2023/04/03 outlining the issue and requesting prompt clarification and rectification. However, to my dismay, I have yet to receive any response or acknowledgment from the consultant, despite repeated attempts to contact them via WhatsApp and phone calls. I visited the Branch on the 29th of July and spoke with Umar the consultant who was assisting me with the application. He promised to escalate the matter of the incorrect charge and revert, he even provided me with his contact details for ease of communication. I reminded him to send feedback in regards to reimbur*****t however kept on promising that I will receive an email and he has been deliberately ignoring my calls and messages

Below was not communicated to me when signing up the contract I was only advised by Dyan on Saturday the5th of August 1) When cancelling the contract I will be charged the normal fees not the discounted fees 2) Four months of waiting period applies when cancelling

I must express my disappointment with this level of customer service , as it indicates a lack of concern for customer satisfaction and a failure to address and resolve problems promptly.

Therefore, I kindly request the following actions to be taken:

1. An immediate refund of the excess amount paid for the past 6 months, . 2. A clear explanation of the reason behind the incorrect charges. 3. A reassessment of my membership fees to ensure I am charged the agreed-upon amount in the future. 4. A thorough investigation into the lack of communication and unresponsiveness displayed by the consultant in question as well the management in charged who promised I will receive a call on Monday the 7th of August from their management

I am very frustrated and should they not resolve this matter I will take further actions against the consultant and management of Westwood Planet Fitness

I look forward to your swift response.

Yours sincerely, M Mbatha ***