PB
Phil B

1 reviews | Active since Feb 2010

08 Apr 2025, 13:30

Incorrect documentation

Joined at Heuweloord with a medical aid benefit. A week after joining gets asked by the gym to sign a Sanlam Reality waiver as I already have a medical aid benefit. Confirm I will do so. The form given to me on email states waiver of medical aid benefit. Enquire, Told I should not worry, they will scratch out medical aid and insert Sanlam Reality. Obviously I do not want to sign a waiver stating my present benefit is being waved. Ask for a Sanlam Reality form waiver. No, this is the way they do it. Can someone at this big corporate company take two minutes and change a few words on a Word Form to produce the correct form or if they do not know how, ask AI to do it for them.

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Replies (1)
Planet Fitness
Planet Fitness's reply10 Apr 2025, 12:54
Official
Good day, Phil. 

Thank you for bringing this to our attention. We sincerely apologise for the confusion and inconvenience caused.
 We completely understand your concerns around signing a waiver that inaccurately states the removal of your current medical aid benefit. 

We'll escalate this matter to the relevant department to review the form.  

Best regards, 
Planet Fitness Team.