PB
Phil B
1 reviews | Active since Feb 2010
08 Apr 2025, 13:30
Incorrect documentation
Joined at Heuweloord with a medical aid benefit. A week after joining gets asked by the gym to sign a Sanlam Reality waiver as I already have a medical aid benefit. Confirm I will do so. The form given to me on email states waiver of medical aid benefit. Enquire, Told I should not worry, they will scratch out medical aid and insert Sanlam Reality. Obviously I do not want to sign a waiver stating my present benefit is being waved. Ask for a Sanlam Reality form waiver. No, this is the way they do it. Can someone at this big corporate company take two minutes and change a few words on a Word Form to produce the correct form or if they do not know how, ask AI to do it for them.
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Replies (1)Planet Fitness's replyOfficial
10 Apr 2025, 12:54Good day, Phil.
Thank you for bringing this to our attention. We sincerely apologise for the confusion and inconvenience caused.
We completely understand your concerns around signing a waiver that inaccurately states the removal of your current medical aid benefit.
We'll escalate this matter to the relevant department to review the form.
Best regards,
Planet Fitness Team.
Thank you for bringing this to our attention. We sincerely apologise for the confusion and inconvenience caused.
We completely understand your concerns around signing a waiver that inaccurately states the removal of your current medical aid benefit.
We'll escalate this matter to the relevant department to review the form.
Best regards,
Planet Fitness Team.
Planet Fitness's reply10 Apr 2025, 12:54
Official
Good day, Phil.
Thank you for bringing this to our attention. We sincerely apologise for the confusion and inconvenience caused.
We completely understand your concerns around signing a waiver that inaccurately states the removal of your current medical aid benefit.
We'll escalate this matter to the relevant department to review the form.
Best regards,
Planet Fitness Team.
Thank you for bringing this to our attention. We sincerely apologise for the confusion and inconvenience caused.
We completely understand your concerns around signing a waiver that inaccurately states the removal of your current medical aid benefit.
We'll escalate this matter to the relevant department to review the form.
Best regards,
Planet Fitness Team.
