Incorrect deduction

<p>When I transferred to planet fitness fourways I was advised that I would not be charged a R180 transfer fee however it did go off my account after the monthly fee.. I returned to the gym to speak with the person that had signed me up all he says is that from what his aware I shouldn't have been charged but some rule changed at the point I signed this contract.. nothing of this sort was said to me I was advised that I will not be charged and I want my money back .. unsure of the name of the person that had signed me up but I don't everytime I go to him for feedback he says he hasn't received a response .. this is the 2nd issue with planet fitness since I've joined ..worst gym I could have chosen to use .. unfortunately I'm stuck in a contract with you guys.. rectify my issue .. it's been a week already I'm not willing to wait</p>