incorrect debiting and constant bad service

Regretfully joining Planet Fitness was a huge mistake.Its been endless problems with debiting of my account. My debit orders keep bouncing because not only do they debit on the wrong dates but on the wrong account as well. I have made numerous attempts to resolve the problem but to no avail. As a result my membership has fallen in arrears. I made an attempt to pay the account but its impossible because I can't get a clear indication of how much is owing to the gym as they unable to provide correct statements or even retrieve my membership details. I have been handed over to debt councilors wich upsets me because i am not at fault for this. This has been an ongoing problem now for 4 months. The customer care line is a complete waist of time, they never answer their phones or provide feedback. <br> I have also requested for the membership to be upgraded to a \black tag"wich we still waiting for its been over a week now but I was told it would be completed within 72 hours.<br> To conclude I'm extremely disappointed in the treatment I have recieved"""