GP
Gideon P
1 reviews | Active since Mar 2021
14 Apr 2023, 17:29
Incorrect Debit Orders - Vitality not linked
Hi Planet Fitness,
Myself and my Wife joined Planet Fitness in Jan 2023, moving from Virgin Active. We signed contracts, but our Vitality discount was never linked to the accounts. Our debit orders for this month was incorrect and reversed due to the amounts being incorrect. Access to gym is no blocked, I have filled in Vitality forms at the gym, but I am still awaiting feedback on the corrected amounts. I just need someone to contact me and link my vitality correctly and get it resolved. Going to the gym and constantly trying to sort it out at branch level is not working. This process was not this difficult with Virgin Active. Regards
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Replies (2)GP
Gideon P's updateReviewer Update
17 Apr 2023, 10:11Upon joining we paid a joining fee and activation was free as part of a promotion. It was explained that I will pay Vitality rates. Now they need R949 to activate vitality, this was not part of the agreement, and it negates the cost savings from Vitality or moving from my old Gym.
GP
Gideon P's update17 Apr 2023, 10:11
Reviewer Update
Upon joining we paid a joining fee and activation was free as part of a promotion. It was explained that I will pay Vitality rates. Now they need R949 to activate vitality, this was not part of the agreement, and it negates the cost savings from Vitality or moving from my old Gym.
GP
Gideon P's updateReviewer Update
03 May 2023, 07:19Update for May 2023
Debit orders incorrect again after reluctantly paying the vitality activation. Should have stayed with Virgin Active, Planet Fitness were not honest with onboarding fees.
Debit orders incorrect again after reluctantly paying the vitality activation. Should have stayed with Virgin Active, Planet Fitness were not honest with onboarding fees.
GP
Gideon P's update03 May 2023, 07:19
Reviewer Update
Update for May 2023
Debit orders incorrect again after reluctantly paying the vitality activation. Should have stayed with Virgin Active, Planet Fitness were not honest with onboarding fees.
Debit orders incorrect again after reluctantly paying the vitality activation. Should have stayed with Virgin Active, Planet Fitness were not honest with onboarding fees.