Incorrect billing, with a no care attitude

I signed up with a R199 per month contract at Planet Fitness Moreleta Park, but the branch unfortunately closed down and they informed me that I can use the next closest PF to me which is Castle Gate. The monthy cost went up from R320 to just over R500 per month, that was almost double of what I was paying as per my contract, but I was happy with that. In January 24, there was an annual increase to R594.73 which is also normal, but then the debit orders got really crazy and jumped all over to R703 and R919 and then back again to R703 per month.

I started to enquire. from the staff at the Castle Gate planet fitness, who just handed me the phone and a contact number to call so that I can try to sort it out on my own. There was absolutely no assistance or willingness from their side. It was as if they knew that it was going to be a challenging task and they have seen it all before.

The operators could not solve my problem so I logged the complaint online at the FP support email address. A couple of PF staff then phoned me just to tell me that there is a problem... but could not solve my problem and just left it there.

Since this is my last resort before I cancel my debit order with them, I am writing this complaint to warn others.