Incorrect and unresolved Debit orders

I am extremely disappointed with the customer service I have received from Planet Fitness- Westwood mall. On my last phone call with the general manager, approximately two months ago I was told that before my debit order for September goes through,my problems would have been resolved. Planet Fitness, in error and on their own accord had decided to cancel my membership linked to my Momentum multiplier thereby making me pay a normal membership fee!

My several complaints and phone calls go unheard, and its only when i go to the gym to see the progress of my problem, then do i get a response after waiting to see the manager! All i get told is " Dont be angry, its a system error it takes time" - If i took two months to resolve an issue in my Job, people will lose their lives, but clearly there's no urgency when the money is not coming out of your bank account!

I find it absurd that I must pay for several phone calls to PF, the call center and to momentum because of an error from Planet Fitness and to top it off- I must also pay extra on my membership which planet fitness has messed up. I find this extremely unfair and i want my membership cancelled!! For the first two weeks I ran up and down (at MY expense) to solve this problem only to hear from the staff that they have never dealt with such a situation previously and don't know what to do! ( Well that is not my probelm!!)

I am put-off coming to the gym because of the poor customer service I have received with this problem. Its an on-going and frustrating procedure, i can never just train, my evenings must start of with a meeting with the manager of some staff member! I want my membership cancelled because this is pathetic service. its nearly two months and no one responds to my emails or complaints on the planet fitness website.